Refund policy

Last Updated: September 29, 2026

This Return & Refund Policy applies to purchases made through The Glo Companies - B2B (“Glo,” “we,” “us,” or “our”).

RETURNS

Due to the nature of our products and for sanitary reasons, we do not accept returns on products purchased through our B2B store.

Please carefully review your order, product selections, quantities, and shipping information before completing your purchase.

If you have questions about an order before it is placed or fulfilled, please contact us at sales@glo.co.

DAMAGES, DEFECTS, AND INCORRECT ITEMS

Please inspect your order promptly after delivery.

If an item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at sales@glo.co so we can review the issue.

When contacting us, please include:

  • Your order number
  • A description of the issue
  • The affected product and quantity
  • Clear photographs showing the damaged, defective, or incorrect item
  • Photographs of the packaging, when applicable

Although we do not accept returns for sanitary reasons, damaged or defective items may be eligible for a credit at our discretion.

Submitting a claim does not automatically guarantee a credit, replacement, refund, or other adjustment. Each request will be evaluated individually based on the circumstances of the order and the information provided.

NON-RETURNABLE ITEMS

Because Glo’s B2B products are not eligible for standard returns for sanitary reasons, items cannot generally be returned because of:

  • Change of mind
  • Incorrect quantities ordered by the customer
  • Products no longer being wanted or needed
  • Unsold retail inventory
  • Packaging that has been opened
  • Customer ordering errors

Custom, personalized, special-order, clearance, promotional, or final-sale products may also be non-refundable and non-cancellable unless otherwise agreed to by Glo in writing.

Please contact sales@glo.co before placing your order if you have questions regarding the eligibility of a particular product.

SALE ITEMS

Unless otherwise expressly agreed to by Glo in writing, sale, promotional, clearance, and final-sale items are not eligible for return or refund.

If a sale item arrives damaged or defective, please contact sales@glo.co with photographs and your order information so our team can evaluate the issue.

EXCHANGES

We do not offer standard exchanges through our B2B store.

If you believe you received the wrong product or an item is defective or damaged, contact sales@glo.co so our team can review the issue and determine the appropriate resolution.

If you would simply like a different product, a new order must generally be placed separately.

CREDITS AND REFUNDS

If Glo approves a claim for a damaged, defective, missing, or incorrect product, we will notify you of the resolution.

Depending on the circumstances, the approved resolution may include:

  • An account credit
  • A replacement product
  • A refund
  • Another adjustment determined appropriate by Glo

The method of resolution is determined by Glo at its discretion, subject to applicable law and any separate written agreement governing your account.

If a refund to your original payment method is approved, processing time may vary depending on your bank, credit card company, or payment provider.

ORDER CANCELLATIONS

If you need to request a cancellation or modification to an order, contact us immediately at sales@glo.co.

We will make reasonable efforts to accommodate your request, but orders that have already entered processing, fulfillment, or shipping may not be eligible for cancellation or modification.

Submitting a cancellation request does not guarantee that the order can be cancelled.

MISSING ITEMS

If your order arrives with products missing, please contact sales@glo.co with your order number and details regarding the missing merchandise.

Our team will review the order and fulfillment information and determine the appropriate resolution.

SHIPPING-RELATED DAMAGE

If merchandise appears to have been damaged during shipping, please retain the product and its original packaging while your claim is being reviewed.

Photographs of the shipping carton, packaging materials, shipping label, and affected products may be requested to help us evaluate the issue or submit a claim with the applicable carrier.

Do not dispose of damaged merchandise or packaging until the issue has been reviewed unless otherwise instructed by Glo.

EUROPEAN UNION ORDERS

Certain statutory cancellation, return, refund, or consumer-protection rights may apply to qualifying purchases shipped to customers in the European Union or other jurisdictions.

However, because this website is operated as a B2B wholesale store, statutory consumer cooling-off rights may not apply to purchases made by businesses acting for commercial purposes.

Nothing in this policy limits any right that cannot legally be excluded under applicable law.

If you believe statutory rights apply to your purchase, please contact us at sales@glo.co.

CONTACT US

For questions regarding damaged products, order issues, credits, refunds, or this policy, please contact:

The Glo Companies - B2B
Email: sales@glo.co
Phone: +1 (866) 996-2156
Address: 101 West Main Street, Starkville, MS 39759, United States