Terms of service

Last Updated: September 29, 2026

OVERVIEW

Welcome to The Glo Companies - B2B. The terms “we,” “us,” and “our” refer to The Glo Companies - B2B. The Glo Companies - B2B operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The Glo Companies - B2B is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at https://glo.co/policies/privacy-policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and have the legal capacity and authority to enter into these Terms.

To use the Services, including accessing or browsing our online store, creating a wholesale account, or purchasing products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, business, and shipping information. You represent and warrant that all information you provide through our store is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person or entity without our prior written authorization.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colors, dimensions, packaging, or product appearance may differ from how they appear on your screen due to the type of device you use, your device settings, manufacturing variations, or product updates.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to how they are depicted or rendered in our online store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, business, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. The Glo Companies - B2B reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until The Glo Companies - B2B confirms acceptance.

We must receive and process your payment, or approve any applicable payment terms, before an order is accepted. Please review your order carefully before submitting it, as The Glo Companies - B2B may be unable to accommodate cancellation requests after an order has been accepted.

If we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Purchases are subject to our applicable return, credit, damaged-product, and wholesale policies. Information regarding damaged products and credits is available on our Resources page at https://glo.co/pages/resources.

Unless otherwise agreed in writing, you represent and warrant that purchases made through our B2B Services are made for legitimate business purposes, including authorized retail resale, commercial use, or use in connection with your business.

You are responsible for complying with all laws, regulations, licensing requirements, and resale requirements applicable to your business and the resale or distribution of products purchased through the Services.

SECTION 4 - PRICES AND BILLING

Prices, discounts, wholesale pricing, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed unless other pricing terms have been agreed to in writing.

Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs, duties, or import charges.

Prices posted through our online store may differ from prices offered through other sales channels, sales representatives, physical locations, marketplaces, or third parties.

We may offer promotions through the Services that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms applicable to a specific promotion and these Terms, the promotion terms will govern with respect to that promotion.

You agree to provide current, complete, and accurate purchase, payment, business, and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, payment details, and expiration dates, so that we can complete transactions and contact you as necessary.

You represent and warrant that any credit card or other payment information you provide is true, correct, and complete, that you are duly authorized to use the applicable payment method, and that charges incurred by you will be honored by the applicable payment provider.

You agree to pay all charges incurred at the applicable prices, including shipping, handling, duties, and taxes where applicable.

SECTION 5 - SHIPPING AND DELIVERY

Delivery and fulfillment timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, supply interruptions, weather, or other events outside our reasonable control.

Once products are transferred to the applicable carrier, title and risk of loss will pass as provided by applicable law and the shipping terms associated with your order.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, product designs, packaging, website design, and the selection and arrangement thereof, are owned by The Glo Companies - B2B, its affiliates, or its licensors and are protected by United States and international intellectual property laws.

Certain Glo®, Glo Pals®, and Glo Cubes® products, brands, creative materials, technologies, and designs are protected by patents, trademarks, copyrights, trade dress rights, and other intellectual property rights.

Except for materials that we expressly make available to authorized retailers, partners, or customers for promotional, merchandising, or marketing purposes, you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit material from the Services without our prior written consent.

Any retailer or marketing assets we expressly provide to you may only be used for the purpose for which they were provided and in accordance with any accompanying brand, licensing, or usage requirements.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other right under any patent, trademark, copyright, trade dress, or other intellectual property right belonging to The Glo Companies - B2B, its affiliates, Shopify, or any third party.

Unauthorized use of the Services may violate federal, state, and international intellectual property laws. All rights not expressly granted herein are reserved.

The Glo Companies - B2B’s names, logos, product and service names, designs, and slogans are trademarks of The Glo Companies - B2B, its affiliates, or its licensors. Such trademarks may not be used without prior authorization except as expressly permitted in approved retailer or marketing materials.

Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing through the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the Services is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which such tools are provided by the relevant third-party provider.

We may also offer new features through the Services in the future, including new tools and resources. Such features will be considered part of the Services and will be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content, security, policies, or accuracy of third-party materials or websites you choose to access.

If you leave the Services to access third-party materials or websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content available through third-party websites.

Please carefully review the policies and practices of third parties before entering into any transaction with them. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

The Glo Companies - B2B is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our store are made directly with The Glo Companies - B2B.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and The Glo Companies - B2B, including any injury, damage, or loss resulting from purchased products or services.

You hereby expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with The Glo Companies - B2B, to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed at:

https://glo.co/policies/privacy-policy

Certain personal information may also be subject to Shopify’s Privacy Policy, available at:

https://www.shopify.com/legal/privacy/app-users

By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes certain personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers located in countries other than where you reside, as necessary to provide the Services.

Please review our Privacy Policy for additional information regarding how we, Shopify, and our partners collect, use, process, and disclose personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any lawful purpose, including commercial use.

We may use such Feedback to operate, provide, evaluate, enhance, improve, and promote the Services and to perform our obligations and exercise our rights under these Terms.

You represent and warrant that:

1. You own or have all necessary rights to the Feedback;
2. You have disclosed any compensation or incentives received in connection with submitting the Feedback; and
3. Your Feedback complies with these Terms and applicable law.

We are under no obligation to maintain Feedback in confidence, compensate you for Feedback, or respond to Feedback unless otherwise required by law.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise objectionable or in violation of these Terms.

You are solely responsible for Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, inventory, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate at any time, including after you have submitted an order, to the extent permitted by law.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) to violate any international, federal, state, provincial, or local law or regulation;

(c) to infringe or violate our intellectual property rights or those of others;

(d) to harass, abuse, threaten, defame, slander, disparage, intimidate, or harm our employees or any other person;

(e) to transmit false or misleading information;

(f) to send, knowingly receive, upload, download, use, or reuse material that does not comply with these Terms;

(g) to transmit unsolicited advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations;

(h) to impersonate or attempt to impersonate another person or entity; or

(i) to engage in conduct that restricts or inhibits another person’s use or enjoyment of the Services or that may harm The Glo Companies - B2B, Shopify, or users of the Services or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or malicious code;

(b) unlawfully reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;

(c) collect or track personal information belonging to others without authorization;

(d) spam, phish, pharm, pretext, or otherwise misuse the Services;

(e) use robots, spiders, scraping tools, automated data-gathering systems, unauthorized AI or agentic systems, or other automated means to access the Services in violation of these Terms; or

(f) interfere with, bypass, or circumvent security features, authorization controls, robot exclusion headers, or other measures used to restrict or manage access to the Services.

We reserve the right to suspend, disable, or terminate your account if we determine that you have violated these Terms.

SECTION 14 - AGENTS

14.1

This section (“Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services.

“Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity and that may operate without direct human supervision.

14.2

No Agent may access, use, or interact with the Services unless it identifies itself and operates in accordance with the requirements of Section 14.4.

No Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.

14.3

We may limit, including through technical measures, whether and how an Agent accesses, uses, or interacts with the Services.

14.4

Agents must:

(i) identify requests as originating from an Agent and disclose the name of the Agent in the applicable user-agent string where technically applicable;

(ii) not conceal or obfuscate that access or interactions originate from an Agent, including by mimicking human interaction for the purpose of bypassing controls or circumventing CAPTCHAs;

(iii) respond truthfully to requests intended to determine whether interactions originate from a human or computer system; and

(iv) not circumvent or avoid measures intended to block, limit, modify, or control how Agents access or use the Services.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any portion thereof, in our sole discretion as permitted by applicable law.

You will remain responsible for amounts due through the effective date of termination.

Sections that by their nature should survive termination will continue to apply, including provisions relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general informational and commercial purposes.

We do not warrant the accuracy, completeness, or usefulness of information available through the Services except where expressly required by law.

Any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY THE GLO COMPANIES - B2B OR REQUIRED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Some jurisdictions do not allow certain exclusions or limitations of implied warranties, so portions of the above disclaimer may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, THE GLO COMPANIES - B2B AND ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, AND SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS PROCURED THROUGH THE SERVICES.

THIS LIMITATION APPLIES REGARDLESS OF WHETHER A CLAIM IS BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANOTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

SECTION 18 - INDEMNIFICATION

You agree, to the extent permitted by law, to indemnify, defend, and hold harmless The Glo Companies - B2B, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to a third party arising out of:

1. Your breach of these Terms or policies incorporated by reference;
2. Your violation of applicable law or the rights of a third party; or
3. Your access to or use of the Services.

We will provide notice of an indemnifiable claim when reasonably practicable. Failure to provide prompt notice will not relieve you of your obligations unless you are materially prejudiced.

We may control the defense and settlement of such a claim at your expense, including selection of counsel, but will not settle a claim requiring non-monetary obligations from you without your consent, which shall not be unreasonably withheld.

You agree to reasonably cooperate in the defense of indemnified claims.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.

Any unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

These Terms, together with policies, wholesale terms, account terms, or operating rules posted by us or otherwise expressly applicable to your purchase or account, constitute the agreement governing your use of the Services.

Where separate written wholesale, pricing, payment, or account terms have been agreed between you and The Glo Companies - B2B, those terms will apply to the subject matter they specifically address.

Except as provided above, these Terms supersede prior or contemporaneous agreements, communications, and proposals concerning use of the Services.

Any ambiguities in the interpretation of these Terms shall not automatically be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign these Terms or your rights or obligations hereunder without our prior written consent, and any unauthorized attempted assignment may be deemed void.

We may transfer, assign, or delegate these Terms and our rights and obligations hereunder as permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with applicable United States federal law and the laws applicable in the jurisdiction where The Glo Companies - B2B is headquartered, without regard to applicable conflict-of-law principles.

You and The Glo Companies - B2B consent to venue and personal jurisdiction in courts having jurisdiction over disputes arising from these Terms, subject to any rights or remedies that cannot be waived under applicable law.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect their interpretation.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page.

We reserve the right, in our discretion and subject to applicable law, to update, change, or replace any part of these Terms by posting updates and changes to our website.

We will provide notice of material changes when required by applicable law. Such changes will become effective on the date specified in the applicable notice or, where no separate effective date is required, when posted.

Your continued use of or access to the Services following the effective date of updated Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

The Glo Companies - B2B
Email: sales@glo.co
Phone: +1 (866) 996-2156
Address: 101 West Main Street, Starkville, MS 39759, United States

For general corporate inquiries, you may also use the Contact Us page available through glo.co.