Shipping policy
Last Updated: September 29, 2026
This Shipping Policy describes how orders placed through The Glo Companies - B2B (“Glo,” “we,” “us,” or “our”) are processed and shipped.
By placing an order through our website, you agree to the terms outlined below.
ORDER PROCESSING
Wholesale orders are typically prepared and shipped within 3–5 business days or less after an order has been received and accepted.
Processing times are estimates and are not guaranteed. During peak seasons, promotional periods, product launches, periods of high demand, or other circumstances affecting availability or fulfillment operations, processing may take longer.
Orders placed on weekends or holidays may begin processing on the next applicable business day.
SHIPPING CHARGES
Shipping charges are calculated based on your order and will be automatically added to the order.
Shipping costs may vary depending on factors such as:
- Order value
- Order size and weight
- Shipping destination
- Carrier requirements
- Applicable freight or delivery requirements
Any applicable shipping charges will be reflected as part of the order or invoice before payment is completed, where applicable.
SHIPPING CONFIRMATION AND TRACKING
Once your order ships, you will receive tracking information for the shipment.
Tracking information may take some time to become active after the carrier receives the shipment.
For orders shipped in multiple packages or shipments, separate tracking information may be provided for each shipment.
DELIVERY TIMES
Any delivery dates or transit times provided by Glo or a shipping carrier are estimates only and are not guaranteed unless expressly agreed to in writing.
Delivery timing may vary depending on the destination, shipping method, carrier operations, weather, seasonal demand, customs processing where applicable, and other circumstances outside of our control.
The estimated processing period described above refers to the time required for Glo to prepare an order for shipment and does not necessarily include the carrier’s transit time after the order leaves our facility.
PEAK SEASONS AND DELAYS
Peak seasons and periods of increased demand may affect processing and shipping times.
While we work to fulfill and ship orders as quickly as reasonably possible, Glo is not responsible for delays caused by circumstances outside our reasonable control, including:
- Carrier delays
- Weather conditions
- Transportation disruptions
- Customs or import processing
- Incorrect or incomplete shipping information
- High seasonal order volume
- Supply interruptions
- Other events outside our reasonable control
SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your shipping address carefully before submitting your order.
If you discover an error in your shipping information, contact us as soon as possible at sales@glo.co. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional shipping charges resulting from incorrect, incomplete, or undeliverable address information may be the responsibility of the customer.
MULTIPLE SHIPMENTS
Depending on product availability, order size, inventory location, or fulfillment requirements, an order may be shipped in more than one package or shipment.
If your order is divided into multiple shipments, you may receive separate tracking information for each shipment.
DAMAGED OR DEFECTIVE PRODUCTS
Glo does not accept returns for sanitary reasons.
However, defective or damaged products may be eligible for a credit at Glo’s discretion.
If you receive a damaged or defective product, please contact us at sales@glo.co and include photographs showing the issue so our team can review your request.
Submitting a claim does not automatically guarantee a refund, replacement, or credit. Eligibility and resolution will be determined by Glo based on the circumstances of the claim.
LOST, MISSING, OR DELAYED SHIPMENTS
If your tracking information shows an unexpected delay or your shipment appears to be missing, please review the carrier’s tracking information first.
If you require additional assistance, contact our team at sales@glo.co with your order number and applicable tracking information.
We will make reasonable efforts to assist with shipping-related issues, but carrier delays and delivery issues occurring after a shipment has been transferred to the carrier may be outside of Glo’s control.
INTERNATIONAL SHIPPING
Availability of shipping to destinations outside the United States may depend on the order, destination, product, carrier, and applicable sales arrangements.
Where international shipping is available, the customer may be responsible for applicable customs charges, duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise agreed to in writing.
International delivery times may also be affected by customs processing and local carrier operations.
Please contact sales@glo.co if you have questions regarding shipping availability for your location before placing an order.
LARGE, FREIGHT, OR SPECIAL ORDERS
Certain large-volume, palletized, oversized, custom, or special orders may require alternative shipping or freight arrangements.
Applicable shipping charges, freight requirements, delivery arrangements, and timelines may differ from standard online orders and may be communicated separately.
ORDER CHANGES AND CANCELLATIONS
If you need to request a change or cancellation, contact us as soon as possible at sales@glo.co.
Once an order has entered processing or been transferred to a shipping carrier, we may be unable to modify or cancel it.
Submission of a cancellation or modification request does not guarantee that the request can be accommodated.
CONTACT US
If you have questions about an order or shipment, please contact:
The Glo Companies - B2B
Email: sales@glo.co
Phone: +1 (866) 996-2156
Address: 101 West Main Street, Starkville, MS 39759, United States
